FAQ

SHIPPING AND ORDER FAQ

I did not receive a confirmation:
If you did not receive a confirmation, check your email if your address is spelled wrong. All customers will get a confirmation email. Double check with us if the order went through.

My Tracking number is not updating:
If your tracking number is not updating, please send us a message support@leatherherorestorer.com and we will look into it for you.

My item arrived damaged:
If your item arrived damaged please email us with a picture and your order number so we can take care of it for you.

Im missing an item in my order:
If you are missing an item or have a backorder item, please email us and we can either give you an ETA on the backorder item or replace, refund for the item.

My Package Says Delivered but I didnt Receive it:
We ship mainly with USPS, and sometimes with UPS. Please check around your house and neighbors as it usually shows up 99% of the time. Id also suggest contacting your postal carrier. If you cannot find it, please contact us so we can look into it further.

 For any other question, reach out to us.